Privacy Policy

This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use our Service. It also explains your privacy rights and how the law protects you. We use your personal data to provide and improve our services. By using Dragon Customer, you agree to the collection and use of information in accordance with this Privacy Policy.

Terms We Use in This Policy

Throughout this policy, certain words are capitalised for clarity. These terms have the same meaning whether used in singular or plural form.

Account means a unique profile created for you to access our Service.

Company refers to Dragoncustomer.com, 1 De La Warr Way, and may be called “We”, “Us”, or “Our”.

Cookies are small data files placed on your computer or device to collect information for optimising performance, analysing usage, and enhancing your experience.

Country refers to the United Kingdom.

Device means any equipment you use to access our Service, such as a computer, tablet, or mobile phone.

Personal Data is any information that identifies you directly or indirectly.

Service refers to the Dragon Customer website https://dragoncustomer.com.

Service Provider means any third party who processes data on behalf of Dragon Customer.

Usage Data includes automatically collected information such as your IP address, browser details, and session activity.

You refers to the individual, company, or other entity using our Service.

Dragon Customer Platform an Open Reviewing Platform

Dragon Customer is an open platform that enables transparent reviewing between all types of users, including business-to-business, business-to-individual, and individual-to-business engagements. Users can write, post, and read reviews, fostering trust and accountability within the community. Please note that certain information such as your name, location, country, and any personal data you choose to share (including written reviews) may be visible to other users on the platform. We encourage users to exercise discretion when providing personal details and to ensure that any shared information aligns with their privacy preferences.

Third-Party Websites

Our platform may contain links to third-party websites for your convenience. However, we do not control or endorse their content or practices. We recommend that you review the privacy policies of those websites, as their data handling procedures may differ from ours.

Public and Personal Data Collected Through Our Service

Public Personal Data includes any details You voluntarily share in public areas, such as your name, location, reviews, and comments, which may be visible to other users.

Private Personal Data refers to details we collect to identify or contact you, such as Your name, email address, phone number, postal address, business details, ID proofs, and usage data like device type or browser information.

How We Collect Personal Data

We collect both public and private personal data, depending on how you interact with our Service. Personal data refers to any information that can be used to identify an individual, such as your name, contact details, or other identifiers. Also from You when you create an account, post reviews, or contact us; automatically through cookies and analytics; and indirectly through third-party partners or integrations that support our Service.

We collect and process personal data only after obtaining your clear consent T&C ensuring transparency and trustability in every interaction. This helps us verify identities, provide better service, and maintain a secure environment for all users.

We strongly advise you not to share any sensitive personal information, including details about your political details, financial status, ethnic origin, religious beliefs, or health conditions. This is to help prevent any potential misuse or conflicts arising from the disclosure of sensitive data.

Reviews and Rating Informations We Collect

When You share a review or rating through our Service, we collect certain information to ensure transparency and credibility. This may include:

The business or individual you reviewed.
The product or service you reviewed.
The date you submitted your review.
The type of review you provided (service, location, or product).
Your review content and star rating.
Any photos or PDF you attach to your review.
The location of the business you reviewed.
The date of your experience with the business or product.

How We Use Your Personal Data

We use your personal data to provide and improve our Service. This includes managing your account, enabling platform functionality, processing contracts, and communicating with you regarding updates, offers, and support. We may also analyse user behaviour to enhance performance, prevent fraudulent activity, and comply with legal obligations. In some cases, we rely on your consent or legitimate interest to process your data.

The Company may use your Personal Data for the following purposes:

To provide and maintain our Service: Including monitoring the usage of our Service.
To manage your Account: To manage your registration as a user and provide access to different functionalities available to registered users.
For the performance of a contract: The development, compliance, and fulfillment of any purchase or service contract with the Company.
To contact you: By email, telephone, SMS, or other forms of electronic communication (including mobile push notifications) regarding updates, informative communications, or security updates.
To provide news, offers, and general information: About goods, services, and events similar to those you have purchased or inquired about, unless you opt out.
To manage your requests: To attend and respond to your inquiries.
For business transfers: To evaluate or conduct a merger, acquisition, divestiture, restructuring, or other corporate transactions where Personal Data may be among the assets transferred.
For other purposes: Such as data analysis, identifying usage trends, evaluating promotional campaigns, and improving our Service, products, marketing, and user experience.

Controller of Personal Information

Dragon Customer, located at 1 De La Warr Way, is the controller responsible for determining how your personal data is processed and protected.

Who May Access Your Personal Data?

We, authority or advisory team of ours and admins can acces your personal datas and Your personal data may be shared within the website or with the trusted third parties who help us operate efficiently. These include service providers who manage analytics or communications, affiliates who comply with our Privacy Policy, and business partners for promotional purposes. We may also share data with law enforcement when required, during business transfers like mergers or acquisitions, or with your consent for specific purposes.

How Long Do We Store Your Personal Data?

We keep your personal data only as long as necessary to fulfil the purposes outlined in this policy. Once data is no longer needed, it will be securely deleted or anonymised. Usage data, such as analytics and diagnostics, is generally retained for a shorter period unless legally required to store it longer.

How Do We Keep Your Personal Data Secure?

We take appropriate security measures to protect your data from unauthorised access, disclosure, or destruction. However, please remember that no method of internet transmission or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

Do We Use Cookies?

Usage Data

Usage Data is collected automatically when using the Service. Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data. When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device's unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit Our Service or when You access the Service by or through a mobile device. Tracking Technologies and Cookies We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information.

Tracking technologies We use include beacons, tags, analytics, pixels and scripts to collect and track information and to improve and analyse Our Service.

The technologies We use may include:

Cookies or Browser Cookies

By enabling cookie permissions, you allow Dragoncustomer.com to place cookies on your webshop to invite and verify customer reviews. These cookies help optimise user experience, analyse performance, and improve advertising relevance.

Please ensure user consent is obtained and that your privacy settings reflect this authorisation.

You may manage your cookie preferences or withdraw consent at any time through your Data Consent settings in your account.

Web Beacons

Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity). Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.

We use both Session and Persistent Cookies for the purposes set out below:

Yes, we use cookies and similar tracking technologies (like pixels, web beacons, and tags) to improve functionality and analyse usage. These help us personalise your experience and optimise performance.

Essential Cookies enable key website functions and user authentication.
Acceptance Cookies store your cookie preferences.
Functionality Cookies remember choices such as login details or language.

You can manage or withdraw cookie consent at any time in your account’s Data Consent section.

User Consent Permissions “Account and Partnership”

Account Management

When enabled, this permission allows Dragoncustomer.com to assist with account setup, maintenance, or customer support (e.g., editing account details). You may withdraw this permission at any time by disabling it in your account settings.

Partnership Permission

This permission enables the use of Dragon Customer-approved integrations for data sharing and review management. If you wish to stop sharing review-related data, you can revoke access through the control panel at any time.

UK Privacy Rights / GDPR Rights

At Dragon Customer, we are committed to respecting your privacy and ensuring you have full control over your personal data in accordance with UK GDPR and the Data Protection Act 2018. As a user, you have the following rights regarding the personal information we hold about you:

Right of Access: You can request access to the personal data we store about you, including how it is used, processed, and shared.
Right to Rectification: You have the right to request corrections if any of your personal data is inaccurate or incomplete.
Right to Erasure (“Right to be Forgotten”): You may request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, unless we are required to retain it by law.
Right to Restrict Processing: You can request that we limit how your personal data is processed in specific situations, for example, if you contest its accuracy.
Right to Data Portability: You may request a copy of your personal data in a structured, commonly used format and transfer it to another service provider where technically feasible.
Right to Object:You can object to certain types of processing, including direct marketing or processing based on legitimate interests.
Right to Withdraw Consent: If any processing is based on your consent, you can withdraw it at any time without affecting the lawfulness of processing done prior to withdrawal.

Exercising Your Rights

To exercise any of these rights, you can contact us directly via our Contact Page or by emailing us at our official support address. We may require verification of your identity before processing your request to ensure your data is protected.

Lodging a Complaint

If you believe that Dragon Customer has not complied with your data protection rights, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) or your local data protection authority.

Children’s Information

Dragon Customer is committed to protecting the privacy of children. Our Service is not intended for children under the age of 13, and we do not knowingly collect personally identifiable information from anyone under this age.

If you are a parent or guardian and become aware that your child has provided us with personal data without your consent, please contact us immediately. We will take prompt steps to remove such information from our systems.

UK Privacy Rights

If you are based in the UK, you have rights under data protection laws including:

Accessing and correcting your personal data
Requesting deletion of your data.
Restricting or objecting to data processing.
Withdrawing consent at any time.
Requesting data portability

You can exercise these rights by contacting us through the details provided below.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. Any updates will be posted on this page, and the “Last Updated” date will be revised. We encourage you to review this policy regularly to stay informed of any changes.

Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, you can reach us through the following: